Free shipping applies
only to delivery addresses in the Continental US (Lower 48 States). Shipments outside the
Lower 48 are not eligible for free shipping
For orders to AK, HI and foreign addresses, we will figure the best
possible shipping method for you and will e-mail details on cost and
payment.
Free Shipping applies only to standard ground shipping via the
carrier of our choice. Orders requiring expedited shipping such as
Next Day or Second Day Air are not eligible.
If your order
contains only items with FREE SHIPPING noted, there will be no
shipping and handling fee added to the order
If your order
includes items without the FREE SHIPPING offer, the shipping and
handling fee will be computed on only the items without the FREE
SHIPPING notation.
EXAMPLES:
== Place an order for just a Ring Saw blade noted as FREE SHIPPING
Shipping and handling is FREE (not the standard 16.95)
== Place an order for a Ring Saw blade noted as FREE SHIPPING and a
drive belt (no free shipping)
Shipping and handling is based on the cost of the drive
belt and will be just $8.79
(not the standard $20.99)
If you have any
questions regarding our Free Shipping offers, please feel free
to call toll free at 1-800-828-7159 or e-mail us at
Unlike so many other internet shopping
web sites, Sunshine Glassworks Ltd has had a brick and mortar
establishment for over 30 years. Our Customer Service
staff has over 250 years of stained glass experience and are available
during normal business hours to help you. Unlike other internet operations, we maintain a toll free number
(1-800-828-7159) that is answered by LIVE PEOPLE that pick up in 3
or fewer rings. No automated phone attendant or
menu trees. If you happen to call after hours, please leave a
message on our voice mail and we will return your call.
Sunshine was incorporated in New York State
in 1979 and has been in our current building for nearly 20 years and
have been in the Gardenville Industrial Park for over 25 years.
Our local phone, toll free phone and street address is posted at the
bottom of nearly every page on our website. We have a full
time staff of experienced stained glass and customer service
professionals to assist you. to top of page
FREQUENTLY ASKED QUESTIONS REGARDING SHOPPING ON
LINE AT SUNSHINEGLASS.COM
What credit cards can I use?
Our Secure Shopping Cart is maintained by PayPal for the highest
level of security. MasterCard, Visa, Discover and
American Express credit cards as well as direct debit to your
checking account using E-Checks will all work. The Check Out process will include
verifying your credit card billing address, helping to prevent
credit card fraud.
Note: If you have a
credit/debit card issued by PayPal, you may have difficulty
with PayPal's authorization step in Check Out. If this happens,
we recommend you use your PayPal account to process the payment =or=
use a different credit card.
What if I'm NOT a PayPal Member? Will I have to sign up
with them?
You do NOT need to be a PayPal member to use our Secure Shopping
Cart. Anyone with a credit card or checking account can shop on line at
SunshineGlass.com. After you have completed your check out on
the secure server, PayPal will ask if you wish to become a member.
You have the advantage of never having to re-enter your personal
information again if you do become a member, but this is strictly
optional.
What if you are out of an item I ordered?
If we are out of stock on an item you've ordered, we will:
(a) Backorder the item if we expect it back in stock shortly
AND the value is $20 or more. There is no further shipping and
handling fee. You may cancel the backorder if you need to and
we will promptly refund any amount due you.
(b) If we don't expect the item for some time (generally two
weeks or more) we will ship your order without that item. We will
immediately refund your money for that item through PayPal. Please
include the item on your next order.
What information does PayPal forward to
Sunshine?
PayPal sends us only the information we need to fill your order.
Your name, address, e-mail address, phone number (if you filled in
that blank), the materials you've ordered and the amount they
charged to your credit card. They do NOT send your credit
card or any other personal info to us.
We enter your name and address into our database and may, on
occasion, send you mailings (via postal service or e-mail) to let
you know of new products or promotions. You may opt out at
any time. We do NOT solicit by phone and the only time we
would use your phone number would be to call if there was a question
about your order. No part of your personal information is
ever shared with any other party.
Can I
call you and place my order?
Yes, you certainly can.
Sunshine Glass accepts Master Card, Visa, Discover and AMEX credit cards over the phone. Our friendly and
experienced sales staff will be happy to take your order and help
you with any questions you might have. Call toll free
1-800-828-7159.
