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SHOPPING CART

HOME > SHOPPING INDEX > SECURE SHOPPING INFORMATION

12/08/13

HOW OUR SECURE SHOPPING CART WORKS

For show only, clicking won't do anything.... Use this button to put items in your shopping cart. You can update quantities when your cart is displayed
This button for display only - it won't show your cart Use this button to see your shopping cart. You can then adjust any quantities and go to check out
SECURE SHOPPING CART AND CHECKOUT
Sunshine Glassworks has teamed up with PayPal to provide you with a secure shopping cart and checkout. 

You do NOT need to be a PayPal member and you don't need to join PayPal to use our shopping cart and checkout. 

You will have the advantage of using the web's premier payment clearing house, knowing that your personal information is safe and secure. Your credit card information is kept secure by PayPal and is NOT transmitted to Sunshine.
In order to complete the transaction, the Check Out procedure will request your name, address and e-mail address. This information will be forwarded to us by PayPal. In addition, you have the opportunity to submit your phone number. This is NOT required and we will NOT solicit you via phone. We would call only if there was a question regarding your order


SHIPPING AND HANDLING FEES - To the Lower 48 States:

Our Secure Shopping Cart will add the following Shipping and Handling Charges to your order automatically.

SHOPPING CART SUBTOTAL

S&H FEE

$29.99 or less

8.99

$30 to 59.99

11.99

$60 to 99.99

17.99

$100 to 199.99

21.99

$200 and up

29.99

These S&H Fees apply only to orders shipped via Standard Ground Delivery to the Lower 48 States. 
Shipments to AK, HI, USVI, Puerto Rico and other US Territories, APO and FPO addresses may have additional shipping fees.
Please e-mail us for a quotation on shipping your order.

SHIPPING AND HANDLING FEES - To Foreign Destinations

Our Secure Shopping Cart will add the following Shipping and Handling Charges to your order automatically.
These S&H Charges are ESTIMATES ONLY. Due to the very weight sensitive nature of international shipping, it is possible that additional fees may be required.
We will contact you promptly should any adjustment be required and will send refund where necessary should the shopping cart overestimate shipping/handling.
Note that FREE SHIPPING offers do not apply to foreign destinations.

SHOPPING CART SUBTOTAL

S&H FEE
to CANADA

S&H FEE
to ALL OTHER COUNTRIES

$29.99 or less

21.95

25.95

$30 to 59.99

29.95

39.95

$60 to 99.99

42.95

61.95

$99.99 and up

55.95

79.95
Absolute minimum fee for international orders is $21.95
These S&H Fees apply only to orders shipped via International Priority Mail. Shipments via other carriers or via Express Mail are by quotation only.
Please e-mail us for a quotation on shipping your order.

We will be happy to provide you with a quick reply

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. You pay our standard US shipping and handling fee. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the lower left corner to get started!

FREE SHIPPING OFFERS

Selected items may have free shipping offered. The following guidelines apply:

  • Free shipping applies only to delivery addresses in the Continental US (Lower 48 States). Shipments outside the Lower 48 are not eligible for free shipping
    For orders to AK, HI and foreign addresses, we will figure the best possible shipping method for you and will e-mail details on cost and payment.
    Free Shipping applies only to standard ground shipping via the carrier of our choice. Orders requiring expedited shipping such as Next Day or Second Day Air are not eligible.

  • If your order contains only items with FREE SHIPPING noted, there will be no shipping and handling fee added to the order

  • If your order includes items without the FREE SHIPPING offer, the shipping and handling fee will be computed on only the items without the FREE SHIPPING notation.

  • EXAMPLES:
    == Place an order for just a Ring Saw blade noted as FREE SHIPPING
         Shipping and handling is FREE (not the standard 17.99)
    == Place an order for a Ring Saw blade noted as FREE SHIPPING and a drive belt (no free shipping)
         Shipping and handling is based on the cost of the drive belt and will be just $8.99
         (not the standard 21.99)

  • If you have any questions regarding our Free Shipping offers, please feel free to call toll free at 1-800-828-7159 or e-mail us at

  • CLICK HERE to see a list of materials currently offered with Free Shipping

TERMS AND CONDITIONS

  • Shipping Your On Line Order  We endeavor to ship your On Line Order complete no later than the next business day after it is received.  In many cases, if your order is placed by Noon, eastern time, it will ship the same day.  We will often use UPS, so be sure to supply a street address.

  • Shipping and Handling Fees  All orders from our website have shipping and handling charges applied as shown above. Note that once your merchandise total hits $200, you pay only $29.99 shipping and handling on orders shipped to the lower 48 states.

  • Orders to US Addresses Outside the Lower 48 States  Shipments to AK, HI, Puerto Rico and other US addresses outside the lower 48 States may have additional shipping and handling fees added depending on the weight of your order and final destination. We will contact you if this is the case. In many cases, additional fees are NOT required

  • Orders to Foreign Addresses  Our Secure Shopping Cart will add shipping and handling fees as shown above. Due to the very weight sensitive nature of international shipping rates, the fees added by the Secure Shopping Cart may be insufficient to cover the shipping costs of your order. We will contact you should additional fees be needed. Where necessary (for an order with a high dollar value but light weight) we will REFUND over payments.

  • Out of Stock Items   If we are out of stock of an item you asked for, and we expect the item to be back in stock within a short time and the value is $20 or more, we will backorder the item for you.  A Backorder form will be enclosed in your order with details.  There will be NO additional shipping charge.  If we don't expect the item in a reasonable time, we will promptly refund any overpayment.

  • Sales Tax   Orders shipped out side of New York state are TAX EXEMPT.  Orders shipped to addresses in NY will have sales tax charged on the order total, including shipping and handling. Note that the Shopping Cart will assess 8.75% sales tax.  If your local sales tax is LESS, we will send a refund.  If it is more, we will cover the difference for you.

  • Returns   If we have shipped the wrong merchandise, please call us toll free (1-800-828-7159) or e-mail us and we will make it right for you at no further cost to you. 
    If you ordered an incorrect item and wish to return it, please note the following:

    • All requests for returns must be made within 30 days of invoice date

    • Materials must be returned with the original packaging and all items must be in new, unused condition. No credit can be given on grinders, saws, irons, etc. that have been used.

    • We are unable to accept returns on glass, came, books, DVD's, patterns, samples or special orders

    • Please call or e-mail for a Return Authorization Number before returning items so we can handle your request efficiently.

    • Shipping and handling fees are not refunded (unless the return was due to our error) and any additional shipping and handling required for replacement merchandise (again, unless it is our error) will be added.

    • Please include a note letting us know your Customer ID# and Invoice Number (both are on the invoice you received with your order) and how you wish to have us handle the return.  If payment was originally made through our Secure Shopping Cart, refunds will be applied to the credit card used originally.

    • Returns that are not due to any error on our part may be subject to a 15% restocking charge.


CUSTOMER SERVICE

Unlike so many other internet shopping web sites, Sunshine Glassworks Ltd has had a brick and mortar establishment for over 30 years. Our Customer Service staff has over 250 years of stained glass experience and are available during normal business hours to help you. Unlike other internet operations, we maintain a toll free number (1-800-828-7159) that is answered by LIVE PEOPLE that pick up in 3 or fewer rings. No automated phone attendant or menu trees.  If you happen to call after hours, please leave a message on our voice mail and we will return your call. 

Sunshine was incorporated in New York State in 1979 and has been in our current location for over 15 years and have been in the Gardenville Industrial Park for over 22 years.  Our local phone, toll free phone and street address is posted at the bottom of nearly every page on our website.  We have a full time staff of experienced stained glass and customer service professionals to assist you.
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FREQUENTLY ASKED QUESTIONS REGARDING SHOPPING ON LINE AT SUNSHINEGLASS.COM

What credit cards can I use?
What if I'm NOT a PayPal Member?  Will I have to sign up with them?
I am already a PayPal Member.  How will your cart work with my PayPal account?
What if you are out of an item I ordered?
What information does PayPal forward to Sunshine?
I'm not comfortable with sending payments via the Internet. Can I call you and place my order?
I need to know more
 

What credit cards can I use?
Our Secure Shopping Cart accepts MasterCard, Visa, Discover and American Express credit cards as well as direct debit to your checking account using E-Checks. The Check Out process will include verifying your credit card billing address, helping to prevent credit card fraud.
Note:  If you have a credit/debit card issued by PayPal, you may have difficulty with PayPal's authorization step in Check Out.  If this happens, we recommend you use your PayPal account to process the payment =or= use a different credit card.

What if I'm NOT a PayPal Member? Will I have to sign up with them?
You do NOT need to be a PayPal member to use our Secure Shopping Cart. Anyone with a credit card or checking account can shop on line at SunshineGlass.com.  After you have completed your check out on the secure server, PayPal will ask if you wish to become a member.  You have the advantage of never having to re-enter your personal information again if you do become a member, but this is strictly optional.

I am already a PayPal Member.  How will your cart work with my PayPal account?
If you are a PayPal member, when you go to check out, you will have the option of using your PayPal account to pay for your purchases.

What if you are out of an item I ordered?
If we are out of stock on an item you've ordered, we will:
(a)  Backorder the item if we expect it back in stock shortly AND the value is $20 or more.  There is no further shipping and handling fee.  You may cancel the backorder if you need to and we will promptly refund any amount due you.
(b)  If we don't expect the item for some time (generally two weeks or more) we will ship your order without that item. We will immediately refund your money for that item through PayPal. Please include the item on your next order.

What information does PayPal forward to Sunshine?
PayPal sends us only the information we need to fill your order.  Your name, address, e-mail address, phone number (if you filled in that blank), the materials you've ordered and the amount they charged to your credit card.  They do NOT send your credit card or any other personal info to us.
We enter your name and address into our database and may, on occasion, send you mailings (via postal service or e-mail) to let you know of new products or promotions.  You may opt out at any time.  We do NOT solicit by phone and the only time we would use your phone number would be to call if there was a question about your order.
No part of your personal information is ever shared with any other party.

Can I call you and place my order?
Yes, you certainly can.  Sunshine Glass accepts Master Card, Visa, Discover and AMEX credit cards over the phone. Our friendly and experienced sales staff will be happy to take your order and help you with any questions you might have. Call toll free 1-800-828-7159.

I need to know more
Feel free to visit PayPal's website (www.paypal.com) for details regarding PayPal. In addition, you may contact Sunshine via e-mail or call toll free (1-800-828-7159) and we will be happy to assist.
Send e-mails to:

Click here to view our Privacy Statement

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Sunshine Glassworks Ltd.
Sunshine Square, 111 Industrial Pkwy, Buffalo, NY 14227
1-800-828-7159 or 1-716-668-2918 or fax to 1-716-668-2932

All contents and illustrations are 1997 thru 2014 by Sunshine Glassworks Ltd.